Privacy Policy

1. Definitions

Personal data” means any information that can be associated with a specific natural person.

This may include the following information:

  • Contact information, such as: first name(s), surname, postal address, email address or telephone number;
  • Personal details, such as: gender, date of birth and age, marital status or nationality.

Processing” means any handling of your personal data / documents upon submission to us.

This includes, for example, the following actions:

  • Collection and storage;
  • Adaptation and modification (no modifications will be made – a MS Word Document might be stored as PDF);
  • Use and exploitation;
  • Matching with other data;
  • Deletion and destruction.

Controller” means who determine the purpose and means for processing of the Personal Information. Thereby, within the meaning of this policy Class24 is the controller of Personal Information which it collects and processes with respect to the use of the Platform and the provision of the Services on the Platform.

Processor” means who has been authorised by the controller to carry out the purpose and means to process the Personal Information. Thereby, within the meaning of this policy processors are the ones authorised by Class24.

2. Information Collected:

  • a. Personal Information: We may collect personal information, such as your name, contact details, password, log in information and other identifiable information when you voluntarily provide it, such as when you register for an account, subscribe to our newsletters, or use our services.
  • Other information includes:
    • Know Your Customer (or "KYC") details: We also gather KYC information. This information may include your PAN, Aadhaar, driver's licence, passport, and entity details like name, certificate of incorporation, list of directors/partners, social security number, etc., in addition to the pertinent documentation. In compliance with any additional arrangements and to complete the verification procedure, we obtain this data and accompanying evidence from you. Further, to compliance with regulations including memorandum of association (MOA) and article of association (AOA).
    • Location-related information: You have the option to provide location-related information, such as access to GPS, which will allow us to, with your permission, provide tailored offerings for services where location data is pertinent and/or applicable. For example, we can let you know if services you have expressed interest in using on the Platform can be accessed at or close to your location.
    • When you contact us: Information includes but is not limited to contact details, email correspondence, e-form, account information (inclusive of password etc.), information under user feedback surveys, in any tests, competitions, events, etc., hosted by Class24, either on the Platform or in the offline classes, or when you communicate with us in any other way via form, e-form, email, phone, or other means, you may also provide us with your Personal Information or other information. We keep a record of our correspondence (including any call recordings or emails, if any, as required by the law).
  • b. Non-Personal Information i.e. information collected automatically:
  • Usage Data: We automatically collect information about your interaction with our services. This includes but is not limited to, your IP address, device information, browser type, pages visited, and the duration of your visit. Pages Visited: Information about specific pages or sections of the platform accessed by the user. The collection and processing of Usage Data are justified based on the legitimate interests pursued by the data controller, ensuring continual improvement, personalization, and effective operation of the platform.
  • Features Used:
    • Data on the features, tools, or functionalities utilized during the user's session.
    • Time Spent: Duration of user engagement on the platform.
    • Interaction Data: Information about clicks, selections, or interactions with elements on the platform.
    • Referral Sources: Sources through which users navigate to our platform.
    • Analytics: To generate aggregated, anonymized analytics for internal analysis and reporting.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your user experience. These technologies help us analyse trends, administer the website, track users' movements around the site, and gather demographic information. [Link to Cookies Policies]
  • Third-Party Sources: We may obtain information from third-party sources, such as social media platforms, to improve our services, authenticate your identity, and provide a more personalized experience. The processing of data obtained from third-party sources is based on the legitimate interests pursued by the data controller, ensuring accurate profiling, targeted communication, and effective service provision.

  • Types of Information Collected:
    • Personal Information: Information that identifies or can be used to identify an user, such as name, contact details, and demographic information.
    • Professional Information: Details related to the user's professional background, job title, and organizational affiliation.
    • Behavioural Information: Data on interactions, engagements, or activities associated with the user.
  • Device and log information: When you use our Platform, we gather data that web browsers, mobile devices, and servers normally make available. This data includes the type of browser you're using, your IP address, your preferred language, the website you linked from, the time and date of your visit, your operating system, and details about your mobile network. When you use our platform, for instance, when you establish or modify your account information, we gather log information about your activity.

3. The Purpose of Collection and Processing of Your Personal Information

  • a) Personal Information:
    • Responding to inquiries and providing support
    • Personalizing user experience
    • Improving our products and services
    • Analytics and performance monitoring
    • Communication and updates about our services
  • b) Usage Data:
    • Improvement of Services: To analyse user interactions and behaviour for the continual enhancement of our platform's functionality and user experience.
    • Personalization: To tailor content, recommendations, and user interfaces based on users preferences.
  • c) Collecting from Third-Party Sources:
    • Enhancing User Profiles: To enrich and enhance the accuracy of user account by incorporating additional information obtained from reputable third-party sources.
    • Marketing and Outreach: To tailor marketing efforts, promotional materials, and communications based on insights gathered from third-party data.
    • Authentication and Verification: To verify and authenticate information provided by users during the onboarding or account creation process.
  • d) For communication: This includes updates, promotional materials, and important notices related to the services offered. The legal basis for this type of communication is typically the user's consent or, in some cases, the legitimate interest of the business in keeping users informed about relevant updates.
    Examples of Communication:
    • Updates could include information about new features, changes to terms of service, or improvements to the platform.
    • Promotional materials may involve marketing campaigns, special offers, or announcements.
    • Important notices could include critical information about service disruptions, security updates, or policy changes.
  • e) Analytics and Improvement: It is used for analysing user behaviour, trends, and preferences. As it involves the legitimate interest of the business in improving and optimizing its services. It is essential to ensure that the analysis is conducted in a way that respects user privacy and complies with applicable data protection laws. The goal is to enhance services, troubleshoot issues, and optimize the overall user experience based on insights derived from the data. This may involve analysing aggregated data related to user interactions with the platform, such as usage patterns, feature preferences, or common issues encountered.
    Examples of Analytics and Improvement:
    • Understanding which features are popular among users and enhancing or promoting those features.
    • Identifying and addressing common user issues or challenges.
    • Optimizing the user interface and experience based on how users interact with the platform.

Why we Collect and Process Information

  • 1. Consent: The collection and processing of personal information are based on the user's explicit consent. As you chose to give your consent explicitly through opt-in mechanisms, checkboxes, or other means.
  • 2. Contractual Necessity: The collection and processing of personal information are necessary for the performance of a contract with the user. For example, when you create an account or engage in transactions with us, your information may be processed to fulfil contractual obligations.
  • 3. Legal Obligations: The collection and processing of personal information are done to comply with legal obligations. This could include obligations related to tax regulations, anti-money laundering laws, or other legal requirements.
  • 4. Legitimate Interests: We hereby specify our legitimate interest in collecting and processing personal information. Provided that these interests do not conflict with your interests or your basic rights and freedoms.
  • 5. Vital Interests: In case of vital interest to protect someone's life, personal information may be processed based on this necessity.
  • 6. Performance of a Task Carried Out in the Public Interest or in the Exercise of Official Authority: The data processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
  • 7. Contractual Performance with a Child's Consent: The platform is not designed for children and collects information based on consent of their parents.
  • 8. Changes to the Purpose: Users will be often notified that any changes to the Purpose of collecting and processing personal information will be communicated through updates to the privacy policy.

Hereby, we aim to inform users about the legal grounds on which their personal information is collected and processed, fostering transparency and accountability in data processing practices. Other than what is specified in this Policy, we do not utilise Personal Information for any automated decision-making processes that impact or create profiles.

You can revoke your permission at any time in line with this Policy if the processing of your personal information is dependent on it. Please be aware that we reserve the right to withdraw or stop providing our services to you following your permission withdrawal. By sending a written request to the address shown in the “email address”. you may withdraw consent. You may be informed of the implications of withdrawing your consent once your request has been received. Your request for withdrawal will be handled after you consent to it.

5. Data Sharing- with whom we share information:

Service providers/Vendors: We may disclose your information to third-party vendors/service providers (such as payment processors, consultants, and other service providers and integrated services) who require it to support you or us, or to perform services directly or through the Platform on our behalf. For instance, help with website operation, customer support, business and sales analysis, payment processing facilitation, surveys, and other platform features. Such third-party suppliers handle and utilises the information in compliance with this requirement, and they are not permitted to use it for any purpose other than that for which it was supplied.

Affiliates/Subsidiaries/Professional Advisors: we share it with our affiliates, subsidiaries, and other professional advisors that share our ownership and control, as well as the officers, directors, employees, accountants, attorneys, and agents. Additionally, if you have used any Service that is offered by Class24 in collaboration with one or more of its Platforms, then we may share your Personal Information with the relevant other Platforms of Class24, who may also communicate with you regarding certain other products/services offered by them separately via email, phone, SMS, and/or such other mode of communication.

Safety: If we think your behaviour is against our user agreements or rules, that you have broken the law, or that it is essential to safeguard the property, rights, and safety of Class24, our users, the general public, or others, we may divulge personal information.

Legal Compliance: Notwithstanding the privacy policy, we retain the right to disclose such information when we deem it fit for the purpose to abide by the relevant laws, rules, court orders etc.

Business Transactions: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Users will be notified of any such change in ownership.

With Consent: We disclose personal information with your consent or at your direction. Additionally, we could share de-identified or aggregated data that is not capable of being linked to you. Except as permitted by law, Class24 handles, keeps, and uses your information exclusively in a de-identified manner. It will not make an effort to re-identify this information.

Promotional Communications: Promotional communication takes various forms, such as:

  • Advertising: Paid messages delivered through media channels.
  • Sales Promotions: Short-term incentives to encourage immediate action.
  • Public Relations: Non-paid communication to build a positive brand image.
  • Content Marketing: Creating and distributing valuable content to attract and engage an audience.

Sometimes, advertisers or ad agencies working on their behalf use technology to send your browser straight the advertisements that show on our sites. When this occurs, Your IP address is immediately sent to them. They could also use cookies to tailor the content of their advertising and gauge how effective they are. The information practices of these advertisers and third-party websites are not covered by our policy, and we have no access to or control over cookies or other features that they may employ. To learn more about their privacy policies, kindly get in touch with them directly.

We hereby provide assurance that your name or any other personal information will never be used in marketing materials without your permission, and we will never sell your personal information to third parties.

6. Your Choices

  • Cookies: By default, most web browsers allow cookies. You can typically change your browser's settings to refuse or delete cookies if you would like. Please be aware that blocking or deleting cookies may have an impact on our websites' accessibility and operation.
  • Communication Preferences: By following the directions in the emails (help email address) or contacting us using the information provided in the Contact Us section, you can choose not to receive promotional emails from Class24. We could still send you non-promotional communications, i.e. ones concerning our continued business relationships, even if you choose to unsubscribe.

7. Your Rights about your Information:

Content providers/Users/Data Subjects rights have over their personal data as defined by data protection laws and regulations, these rights. Which are designed to empower users and give them control over how their personal information is collected, processed, and used by Class24, users’ rights include:

  • Right to Access and confirmation: Users have the right to obtain confirmation from the data controller about whether their personal data is being processed and, if so, access to that data. This includes information about the purposes of processing, the categories of data being processed, and to whom the data is disclosed.
  • Right to Correction: Users can request the correction or amendment of inaccurate or incomplete personal data held by the data controller.
  • Right to limit the data usage: Users can request the limitation of processing their personal data under specific conditions, such as when the accuracy of the data is contested, or the processing is unlawful.
  • Right to Erasure (Right to be Forgotten): Users have the right to request the deletion of their personal data under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or if the user withdraws consent.

Keep in mind that the rights listed above can only be used in relation to your information, including Personal Information, and no other Users' information. Additionally, in compliance with applicable data protection laws, we may need to ask you for a few more details to confirm your identity in relation to the Platform and the request you have made. Please send any requests or queries you may have via email or in person to the address of HQ of Class24.

8. Data Retention:

Most of the time, when you remove any information, you have submitted or close your account on the Platform, our servers also erase the related data. But, in some circumstances, we will keep your information for as long as it is necessary for us to do so in order to fulfil the aforementioned reasons, which may include meeting with the legal requirements or maintaining corporate compliance.

Furthermore, kindly be aware that we might not be able to remove every communication you send us or any images, files, or other documents you make publicly available on the Platform (such as comments, feedback, etc.). Nevertheless, we will anonymize your Personal Information so that it is no longer possible to identify you personally in connection with such information.

Note: You can use the tools offered by the Platform to exercise your rights to access, amend, and delete any or all information kept on you, as detailed in the section above on "Your Choices/Rights." You may always contact us by email at dedicated email address (privacy email) if you require any explanations.

9. Information Security:

We have employed Secure Sockets Layer (SSL) and Transport Layer Security (TLS), these are cryptographic protocols that provide secure communication over a computer network. As SSL/TLS protocols encrypt the data exchanged between a user's device and the server. This encryption ensures that even if intercepted by malicious actors, the data remains unreadable and secure.

In relation to the gathering, storing, and disclosure of Personal Information (including Sensitive Personal Information), we uphold procedural and electronic measures. Because of our security protocols, we occasionally might ask for identification before disclosing to you any Personal Information that is legally yours.

It is crucial that you safeguard your account from unauthorised access or use of your computer and password. You should change your password right away or notify us if you have any reason to think that someone else knows it, or if you think that it is being used in an unauthorised way. This will allow us to assist you in stopping or preventing such unauthorised access. Whenever you are done using a shared computer, remember to sign off.

The designated authority in Class24 is the only person who may access the completely encrypted KYC information gathered in compliance with this policy.

Children's Privacy- Our website, mobile application, and services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the website, mobile application, or services. Their account must be regulated by their parents or legal guardian.

We are committed to ensuring that external entities engaged to provide services on our behalf adhere to our established policies and diligently implement requisite security measures to safeguard sensitive personal information. Our stringent standards aim to fortify the confidentiality and integrity of data, and we actively monitor and enforce compliance to mitigate risks associated with third-party involvement. This commitment underscores our dedication to maintaining the highest standards of data protection and privacy throughout our operations.

10. Children’s Privacy:

Collection of Personal Information: We may collect personal information from children under the age of 13 for the purpose of providing our services. However, we do not knowingly collect such information without obtaining verifiable consent from a parent or legal guardian. We hereby, presume that parental consent has been provided to collect the personal information of the children below 13 years of age.

Parental Consent: We require parental consent before collecting any personal information from children. If you are a parent or legal guardian, and you believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@mail.

Information Removal: If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take prompt measures to delete such information from our records.

Parental Rights: Parents or legal guardians have the right to review the personal information collected from their child, request its deletion, and prohibit any further collection or use of the child's information. To exercise these rights, please contact us at privacy@mail.

Security Measures: We implement appropriate security measures to safeguard the personal information of children. Our goal is to protect the confidentiality, integrity, and availability of the data.

Notification of Changes: In the event of any changes to our privacy practices regarding children under the age of 13, we will update this policy accordingly and notify parents or legal guardians of such changes.

11. Changes to This Privacy Policy:

We reserve the right to modify this privacy statement at any time. If so, we will update the date of this privacy policy to let you know. If there are any significant changes, we will notify you as soon as possible with reasonable notice, as required by relevant legislation. This notice may take the form of a notification.

12. Contact us:

If you have any questions about this policy or our practices, please contact us at our contact page.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our services.

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